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A couple in Bruges, Belgium, attentively looking at their smartphone while enjoying the scenic surroundings.
Everything you need, always within reach

With the Van der Valk app

Your stay starts here

Make your stay at Van der Valk even more comfortable with our app! With the Van der Valk app, you have everything within reach: check in online easily, order room service, request a room upgrade, and view your bill at any time. This way, you can fully focus on what really matters: enjoying your stay.

All about the Van der Valk app

Frequently asked questions

Do you have a question about the app? Below you will find the answers to the most frequently asked questions. Can't find what you're looking for? Please feel free to contact us.

How do I download the Van der Valk app?

The Van der Valk app is available in the App Store (iOS) and Google Play (Android). Search for "Van der Valk" and download the app for free on your smartphone.

Is the Van der Valk app free to use?

Yes, the app is completely free to download and use. You only need an active reservation to use all features.

Can I check in online via the app?

Yes, at participating hotels you can check in online in advance via the app, wherever and whenever it suits you. This makes your arrival even quicker and easier.

What can I arrange through the app during my stay?

Using the app, you can check in online, order room service, request a room upgrade and view your booking and hotel details. All at a time that suits you.

Can I manage multiple bookings in the app?

Yes, you can find all your linked bookings clearly organised within the Van der Valk app.

Where can I go if I experience problems with the app?

Do you have technical problems or questions about the app? Then contact us.

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